Our People

Administration

Mike Douglas

Mike Douglas

General Manager

Awards for Mike

Having recently celebrated over 48 years in the auto industry, Mike Douglas has had much time to fine tune his way of doing business. "Respecting and listening to the client is paramount in today’s busy world" says Mike..."and more today than ever."

His 29 years with Jimmy Lapointe have been rewarding and so extremely lucky to have such a professional and loyal team. Douglas is known in the business as having one of the highest percentages of customer repeat business and that speaks volumes.

Now the coach is pleased to announce “Team Petawawa Toyota is the proud recipient of our third consecutive Toyota Presidents Award!!! Three times back to back, winning the Toyota Stanley Cup with over 248 Canadian teams competing”

Again, a big congrats to our hard working team.

To all our loyal customers, a huge Thank You for all your continued support and believing in us.

Ashlee Fraser

Ashlee Fraser

Reception

613-735-1717

sysadmin@petawawa.toyota.ca

Ashlee has been living in Petawawa for the past 13 years with her two daughters. She’s outgoing and loves the Ottawa Valley. With many years’ experience being front line customer care, she is delighted to be our new welcoming face to Petawawa Toyota.

Sales & Leasing

Steve MacLean

Steve MacLean

Sales Manager

smaclean@petawawa.toyota.ca

Growing up in the military means a lot of his friends are stationed at CFB Petawawa and a lot of young soldiers drive vehicles from Steve. But when he's at home in Eganville his wife gives the orders and he marches to the beat of a different drummer, his son and daughter.

Greg Gardner

Greg Gardner

Business Manager

ggardner@petawawa.toyota.ca

I have lived in our great community for 5 years. I am very proud to say my Sister and her husband are both based a Garrison Petawawa and my daughter attends Bishop Smith. I have a wealth of experience in financial lending working in the automotive industry for 5 years and prior was a part of the banking industry for 4 years. I look forward in helping all of Petawawa Toyota's customers finding the right loan no matter what your credit situation is.

Jessica Shepherd

Business Manager

Jessica was born and raised in London, Ontario, but moved to Toronto when she was 20. Although a city girl at heart (she most misses the food and street markets/festivals), she moved to Petawawa in August 2016 after meeting her military spouse and can be found camping and hiking with him and their pup. Jessica offers more than 7 years experience in financial services and business management and over 10 years experience in customer service. Jessica is excited to be starting a new adventure with Petawawa Toyota and can’t wait to assist customers with all their needs.

Heather Leblanc

Heather Leblanc

Sales & Leasing Representative

hleblanc@petawawa.toyota.ca

I am happy to join the Petawawa Toyota family and I am looking to dealing with my wonderful customers, past and present, while making many friends along the way, with many years of excellent customer service. I am a happy military spouse and a very proud mother of two amazing kids and I look forward to many years of serving my customers.

"A trend setter in Automotive sales"

Please drop by for a coffee and chat, anytime.

James Chretien

James Chretien

Sales & Leasing Representative

jchretien@petawawa.toyota.ca

Ottawa Valley born and raised. Happily married to a Valley girl for 30 years, Jim enjoyed many years of servicing vehicles before getting into Sales. When relaxing on Sundays, it is “Nascar”, Monday to Saturday he looks forward to serving his past and future customers

Don Bell

Don Bell

Sales & Leasing Representative

don.bell@petawawa.toyota.ca

Known as Louie to those that know him best …Don was born and raised in the Pembroke / Petawawa area. As a proud father of three wonderful children and a loving husband, Don recently moved his family back to where it all began.  As a sale professional with over 18 years' experience, his product knowledge and superior customer service skills will make your purchasing experience an enjoyable one.

James Chretien

Gwen Fiebig

Sales & Leasing Representative

gwen@petawawa.toyota.ca

I am a valley girl! Growing up in Eganville, and finally settling in to call Lake Clear my home. I have been working in car sales for 8 years and have returned to Petawawa Toyota where it all began.

My main goal is for the customer to have a great buying experience and become a long time Petawawa Toyota customer. I have won the Silver Award in Top Sales for the last 2 years and will be bringing my attention to detail in the customer service industry with me. Taking the time to listen to my customers and finding the vehicle that suits their wants and needs is my top priority. I continue with follow up after the purchase and make sure I am always available for any questions or assistance my customers may have in the future.

I would like to invite all my customers to drop in and see me at Petawawa Toyota.

Ian Ballman

Ian Ballman

Product Advisor

Ian has been in the automotive industry for over 20 years, and prides himself on customer satisfaction. Ian enjoys going above and beyond to ensure his customers are well cared for. Being born and raised in Petawawa, and coming from a Military family, he understands the complexities. He enjoys watching his two children grow, playing golf, and cheering on his Toronto Maple Leafs. If you don't hold that against him, he would be more than happy to help find the right vehicle for you.

Parts & Service

Marc Lemire

Marc Lemire

Parts & Services Manager

service@petawawa.toyota.ca

Marc is our service manager, working here for 27 years in the automotive trade. He was born and raised in the Alice Township area. He is also bilingual, but most importantly " He is a legend in our industry who coaches his team to win the Toyota Canada's President's Award." This awarding the dealer ship with the title #1 Toyota Dealer in Canada.

Shelley Leech

Shelley Leech

Service Advisor

service@petawawa.toyota.ca

Started life in Lake Dore, moved to Pembroke - still here. I have been referred to as being an artistic animal lover. I suppose in the 25 years I've been at Petawawa Toyota parts and service dept. I've had the pleasure of meeting many new people and being a part of some of our customers life experiences. Most enjoyable, I would say is watching some of our future Toyota drivers growing up from infants to young adults. How time flies

Patrick Raglin

Patrick Raglin

Service Advisor

service@petawawa.toyota.ca

Patrick was born in Ottawa and raised in Rankin. As one of youngest person on the team, he already has 4 years' experience in Parts and Service. Patrick also won one of the Pinnacle Awards being #1 for 2016 This guy is also a genius with modern technology: He is "Electronics" guru, and in 2017 won the Toyota Pinnacle Award for Top Performer in Service Satisfaction.

Come see him, he will always be enthused to help you!

Amanda Gunter

Amanda Gunter

Service Coordinator Concierge

appointments@petawawa.toyota.ca

I am most excited to be joining the Toyota team! With over 10 years’ experience in customer service and sales, I am eager to serve our customer’s needs! In addition to being a happy military wife, I am a runner, a yogi and a painter and also love to cook! I’ve enjoyed getting to know our wonderful customers and am looking forward to helping them with all of their service needs in the future.

Amy Pickering

Amy Pickering

Service Advisor

service@petawawa.toyota.ca

My name is Amy, I was born and raised in the Ottawa Valley. I live on a 220 acre farm in Westmeath with horses, cows, 3 loving dogs and my cat. I enjoy working on the farm and horseback riding, my other hobbies include hunting, fishing and playing a variety of sports. I have been a volunteer fire fighter for six years with the White Water Region Fire Dept.

With many years of experience in the automotive industry I look forward to helping you!

Charles Thompson

Charles Thompson

Parts and Service Advisor

service@petawawa.toyota.ca

Hi, my name is Charles Thompson. With over 20 years in the automotive industry I can honestly say I am a car guy at heart. I am very knowledgeable in the day to day workings of the Parts and Service department and look forward to helping you while you trust us with your vehicles.

When I am not at the dealership, I roll with the punches as my two little ones keep me on my toes. My wife and I have lived in the Ottawa Valley for many years and are proud to call it our home. I am a very outgoing and positive individual, when I am not at home you are sure to find me at the ball field.

I look forward to seeing you at your next appointment.